Your HPI® Guarantee

These are the terms and conditions (the "Conditions") upon which we provide the HPI Guarantee, which is available for the benefit of HPI customers ("you") who undertake a Vehicle Status Report ("VSR") with HPI Limited ("we" or "us"). IMPORTANT: YOU SHOULD READ ALL THESE CONDITIONS CAREFULLY, AND CONTACT US IF YOU HAVE ANY QUERIES. YOU SHOULD KEEP THESE CONDITIONS IN A SAFE PLACE, TOGETHER WITH YOUR VSR RESULTS AND THE DOCUMENTS REFERRED TO IN PARAGRAPH 5(e) BELOW. PREVENTION IS BETTER THAN CURE! THE VSR IS INTENDED TO HELP YOU MAKE AN INFORMED BUYING DECISION. TO DO THIS, WE RELY ON YOU TO PROVIDE FULL AND ACCURATE DATA, AND TO OBTAIN AND CHECK ALL RELEVANT VEHICLE DOCUMENTATION. TO BENEFIT FROM THIS GUARANTEE, YOU MUST HAVE PROVIDED US WITH ALL INFORMATION REQUESTED BEFORE COMPLETING YOUR PURCHASE. SEE PARAGRAPH 5 BELOW.

Terms and Conditions

1. About your Guarantee

   The HPI Guarantee is designed to cover key types of financial loss ("Loss", as described below) you may suffer should your VSR provide inaccurate or incomplete information in relation to a vehicle you buy. We will compensate you for your Loss, subject to these Conditions.

2. Duration of cover

   The HPI Guarantee is effective for a period of one year from the date of your VSR (the "Guarantee Period"). No Claims submitted outside this period will be considered

3. What your Guarantee does and does not cover

   The Loss which the HPI Guarantee covers means:
   1. a reduction in the market value of the vehicle where the vehicle has been established to our satisfaction as having been written off/declared an Insurance Loss or
   2. in the event you fail to acquire good title to the vehicle, our choice of:-
      1. the vehicle's market value (calculated as described below); or
      2. a sum necessarily paid or payable to acquire good title to the vehicle; incurred by you as a direct result of inaccurate or incomplete VSR information relating to a vehicle's condition, its financial status, or its theft.
   The Loss excludes any loss you suffer which is not a reasonably foreseeable consequence of us providing the inaccurate or incomplete information to you. A loss is foreseeable if it could be anticipated by you and us at the time the VSR is made. The Loss also excludes any actual or anticipated profit which you would have made, and any item of improvement, including any addition or alteration, made to the vehicle by you. For the purpose of quantifying your Loss, the market value of the vehicle will be calculated by reference either to the price you paid for it or its retail value as evidenced by Parker's Guide (adjusted for mileage and condition at the time of purchase), whichever is the lower. We reserve the right to inspect any vehicle which becomes the subject of a claim under the HPI Guarantee, at our own cost. If we do provide an independent inspection, its conclusions will be final, unless they contain an obvious error. HPI reserve the right to refuse any claim if the vehicle is sold after the claimant has been made aware of a potential claim, without HPI's express permission to do so

4. Limit of indemnity

   The maximum limit of indemnity under the HPI Guarantee in respect of a failure to acquire good title is £10,000 where you have supplied us with the Vehicle Identification Number ("VIN"), Vehicle Registration Mark ("VRM") and the serial number and issue date from the Vehicle Registration Document ("V5/Logbook") at the time of your VSR, prior to purchase of the vehicle. Where your claim relates to a reduction in the market value of the vehicle, the HPI Guarantee will not exceed 20% of the market value of the vehicle, or £2,000, whichever is the lower.

5. Conditions

   To qualify for the HPI Guarantee, you must do the following before buying your vehicle:
   1. you must ensure that the vehicle is accompanied by a full and current V5/Logbook from the Driver and Vehicle Licensing Agency, and provide us with the serial number and issue date from it
   2. you must check that all the vehicle information provided by us as part of the VSR matches the vehicle itself and the corresponding V5/Logbook, and you must notify us immediately of any discrepancies so that we can investigate. This information includes, but is not limited to, the vehicle's make, model and derivative, engine size, colour, transmission, fuel type and door plan;
   3. you must check that the date of first registration of the vehicle we provide as part of the VSR matches the date on the corresponding V5/Logbook;
   4. you must provide the VIN to us prior to purchasing the vehicle and check that all the VIN markings on the vehicle match each other and the corresponding V5/Logbook;
   5. you must obtain a written statement or receipt signed by the seller of the vehicle, containing details of the vehicle's VRM and mileage, the date of purchase, the amount paid and the seller's name and address.
   6. In the event you are made aware of a potential claim, you must make reasonable efforts to contact the vendor of the vehicle and to recover the loss. (unless expressly requested not to do so by the Police) HPI reserves the right to withhold settlement of any claims until we are satisfied that all efforts have been made

6. Exclusions

   1. Information we provide on a vehicle's description, value, mileage and accompanying documentation (its V5/Logbook) is not covered by the HPI Guarantee.
   2. The HPI Guarantee does not guarantee the condition of any vehicle.
   3. Unless we subsequently confirm that a discrepancy or fact is no longer applicable, the HPI Guarantee will not cover any Loss which:
      1. results from any discrepancy or fact revealed by your VSR (including discrepancies between the VRM and VIN of your vehicle);
      2. relates to a vehicle which is recorded on our Stolen Vehicles and/or Security Watch registers;
      3. relates to a vehicle which your VSR indicates has a mileage discrepancy or has been the subject of an odometer change.
   4. The HPI Guarantee will also not apply if:
      1. you conduct the VSR after buying the vehicle;
      2. we have not received full payment for the VSR;
      3. your claim arises from an event that occurred after the VSR was carried out;
      4. the vehicle is registered outside mainland Britain at the time of conducting the VSR;
      5. you buy the vehicle outside mainland Britain, for example if you source it yourself from mainland Europe or from Northern Ireland;
      6. you intentionally supply us with incorrect or incomplete information, or do not co-operate with us and our agents (and, in any case involving stolen vehicles, the police) in progressing your claim under the HPI Guarantee;
      7. you are unable to provide us with reasonable proof of payment for the vehicle
      8. you are actually aware at the time of your Enquiry of relevant information relating to the vehicle (for example, that the vehicle is stolen, or is or has been an insurance write-off) and this subsequently forms the basis of your claim under the HPI Guarantee.
   5. If a vehicle is recorded on our Condition Inspected register (which shows that the vehicle was once "written off"), you cannot make a claim under the HPI Guarantee based on any reduction in value of that vehicle as a result of its prior registration on our Condition Alert register (which contains lists of "written off" vehicles)
   6. Any vehicle we do not consider to have been purchased with due diligence/purchased in a "reasonably" prudent manner
   7. Any vehicle which has been damaged, but not been established to our satisfaction as having been written off/declared an Insurance Loss.
   8. HPI recommend that all vehicles are paid for via the banking system, such as cheque or Bankers draft. The HPI Guarantee will not cover you for "cloned" vehicles, where the purchase price of the vehicle was greater than £3000 and the purchase of the vehicle was made with cash. The other terms of your guarantee are not effected.
   9. HPI's data sources are UK-based. Therefore, if the vehicle has been previously registered in another country, the VSR will only reveal information relating to the period after it was first registered in mainland Britain. Accordingly you cannot make a claim under the HPI Guarantee for any Loss resulting from the vehicle having been previously registered outside mainland Britain or any event which occurred prior to first registration in mainland Britain (whether or not the VSR displays an import marker in relation to the vehicle which shows that it was previously used or registered abroad before first registration with the DVLA). Vehicles registered in Jersey, Guernsey or the Isle of Man are not covered by the Guarantee.
   10. HPI does not cover certain vehicle types against cloning, if the vehicle you are purchasing is excluded from indemnity cover against cloning you should use extra care when purchasing and ensure you are confident the vehicle is genuine, please see our tips for buying. Vehicles currently not covered against cloning
       1. All Motor Homes, as classified in floor plan type according to our records
       2. All twin cab commercial pick up vehicles
       If you are unsure if your vehicle is covered against cloning please contact HPI before progressing with the purchase

7. Claims Procedure

   1. If you wish to make a claim under the HPI Guarantee, you must inform us as soon as possible after you become aware of the events giving rise or potentially giving rise to the claim (and in any event within the Guarantee Period).
   2. We will issue a claim form for you to complete and return, together with evidence of the VSR, your proof of purchase for the Vehicle and other relevant documentation. Your claim will be dealt with by our administrators, who will contact you promptly.

8. Miscellaneous

   1. The HPI Guarantee is personal to you; you may not transfer it to anyone else (including anyone to whom you sell or transfer ownership of the vehicle).
   2. Nothing contained in these Conditions will affect any of your statutory rights relating to the services which we supply to you if you are a consumer.
   3. These Conditions will be subject to English law, and the English courts will have jurisdiction in respect of any dispute relating to the HPI Guarantee.