How long does it take to get my Vehicle Status Report results and how will I receive them?

Will I receive a copy of my Vehicle Status Report in the post?

What do I do if I have difficulty in obtaining my Report results?

What type of information does a Vehicle Status Report provide?

What type of information does Vehicle Status Report NOT provide?

Where does Vehicle Status Report's information come from?

What should I do if the vehicle description differs from information included in the seller's listing?

What should I do if an interest is recorded?

Will my Vehicle Status Report disclose previous mileages?

What should I do if a mileage inconsistency is recorded?

What should I do if the seller disputes the results of my Vehicle Status Report?

What does "not recorded" indicate?

Can I get a report for a non-UK registered vehicle?

I am selling a vehicle on eBay Motors UK

I am selling my vehicle on eBay Motors - will eBay pass my Vehicle Registration Number on to purchasers?

How can I access the prepaid reports in my 3 reports package?

Why is the Vehicle Status Report only available for some of the vehicles listed on eBay Motors UK?

I am having problems accessing the prepaid checks in my 3 reports package

Who is providing this service?

How long does it take to get my Vehicle Status Report results and how will I receive them?

The report is delivered on screen to you immediately after you purchase it. You will also get an email with a pdf version of the results attached. You should save this email for future reference as you will require the reference number to activate your guarantee.

Will I receive a copy of my Vehicle Status Report in the post?

No, we do not send out any information in the post. The report is delivered on screen to you immediately after you purchase it. You will also get an email with a pdf version of the results attached. You should save this email for future reference as you will require the reference number to activate your guarantee.

What do I do if I have difficulty in obtaining my Report results?

First, please verify that personal details you entered are correct and that your credit card information is valid. If there is a problem with your browser and the results page is not displayed, please wait a few minutes for the results and email to arrive.

If there is still a problem, please contact us (the Vehicle Status Report customer service team) at vsrresults@hpi.co.uk We are available to assist you Monday through Friday from 8:00am to 8:00pm, Saturday 8:00am to 5:00pm, Sunday 10.00 am to 5.00 pm GMT / BST. Monday through Friday from 8:00am to 5:00pm GMT / BST. You will receive an email the same day acknowledging your enquiry, or the next day if you send your enquiry after 3.00 pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.

What type of information does a Vehicle Status Check provide?

A Vehicle Status Check will confirm the following details registered against a vehicle listed for sale on eBay Motors UK:

1. Vehicle Description - Using the Vehicle Registration Mark (VRM) supplied by the seller, a Vehicle History Report will confirm the vehicle description registered with the DVLA. This will include the year of manufacture and date of first registration in the UK. In addition you will be advised of the number of previous keepers registered and the date of last keeper change.

2. Vehicle Title - Using the Vehicle Registration Mark (VRM) supplied by the seller, a Vehicle Status Report will identify whether this vehicle is subject to:

- Outstanding finance

- A current police interest

- Has been registered as an insurance write-off

Where the vehicle has undergone one or more registration plate changes, you will be advised of each previous registration plate and the date it was applied to the vehicle. Each previous plate will be checked for any current title interests as described above.

In addition a Vehicle Status Report will check any previous mileages recorded on the National Mileage Register(T) to confirm the mileage history. Please note any mileages referenced in the eBay listing will not be included in this mileage check.

Finally, where available you will receive an indicative valuation of the vehicle listed. This will help you assess the current market value of the vehicle. Please note this service is only available for certain types of cars. HPI Valuations are provided by CAP.

What type of information does Vehicle Status Report NOT provide?

A Vehicle Status Report does not provide the names of or information pertaining to a vehicle's previous or current owner(s).

A Vehicle Status Report will not provide information on every accident a vehicle has been in. Accident damage is only identified where an insurance company has registered the vehicle as a write-off.

A Vehicle Status Report will not provide any details on the service history of a vehicle.

A vehicle Status Report will not assess the mechanical condition of a vehicle. If you would like to have an independent inspection of a vehicle, you will need to contact organisations such as the RAC and book a Vehicle Examination.

Where does Vehicle Status Report's information come from?

Information provided in a Vehicle Status Report comes a variety of data sources. These include: the DVLA, Society of Motor Manufacturers & Traders (SMMT), the Police, The Association of British Insurers, and numerous finance companies.

What should I do if the vehicle description differs from information included in the seller's listing?

If the vehicle description does not match the details included in the seller's listing please contact the seller to seek clarification.

What should I do if an interest is recorded?

Where an interest is recorded you will be advised as to the type of interest as well as an explanation as to what the interest means. If you are unsure what to do next please contact the seller and seek an explanation. If you are still unsure about the vehicle purchase, do not go ahead with the transaction.

Will my Vehicle Status Report disclose previous mileages?

No. You receive a indication as to whether a mileage discrepancy is recorded on the National Mileage Register. You will need to seek clarification from the seller before proceeding with the vehicle purchase.

Please note the mileage check will not take into consideration any mileages stated in the eBay listing.

What should I do if a mileage inconsistency is recorded?

The National Mileage Register holds over 80 million mileages If your Vehicle Status Report identifies a mileage discrepancy, you should seek clarification from the seller. Please note the mileage check will not take into consideration any mileages stated in the eBay listing.

What should I do if the seller disputes the results of my Vehicle Status Report?

If the seller disputes the results of your Vehicle Status Report, the seller can contact us (the Vehicle Status Report customer service team) on vsrseller@hpi.co.uk. We are available to assist you Monday through Friday from 8:00am to 8:00pm, Saturday 8:00am to 5:00pm, Sunday 10.00 am to 5.00 pm GMT / BST. You will receive an email the same day acknowledging your enquiry, or the next day if you send your enquiry after 3.00 pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.

What does "not recorded" indicate?

"Not recorded" indicates that Vehicle Status Report found no information registered in that category at that particular point in time. This could mean that we have not yet received that data or it could be mean there are no current interests recorded.

Can I get a report for a non-UK registered vehicle?

No, since Vehicle Status Check only reports on vehicles registered with the DVLA and DVA.

I am selling a vehicle on eBay Motors UK

If you are selling a vehicle on eBay a bidder may raise a question based on the results of a Vehicle Status Check. If you are unclear as to the results of the check you can contact us (the Vehicle Status Report customer service team) on vsrseller@hpi.co.uk. We are available to assist you Monday through Friday from 8:00am to 8:00pm, Saturday 8:00am to 5:00pm, Sunday 10.00 am to 5.00 pm GMT / BST. You will receive an email the same day acknowledging your enquiry, or the next day if you send your enquiry after 3.00 pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.

I am selling my vehicle on eBay Motors - will eBay pass my Vehicle Registration Number on to purchasers?

When you list a vehicle for sale on eBay Motors UK, you will be requested to submit the vehicle registration mark (VRM). This VRM will then be used to enable potential bidders to purchase a Vehicle Status Report on your vehicle. At no time will your VRM be disclosed to an eBay User.

How can I access the prepaid reports in my 3 reports package?

Select from the vehicles listed on eBay Motors UK the vehicle you wish to check, and click on the 'Vehicle Status Report' link. You should then select the 'Already purchased a 3 reports package? Click here for your next report' option. You will be asked to enter your email address before being able to view the Vehicle Status Report results for the vehicle selected.

Why is the Vehicle Status Report only available for some of the vehicles listed on eBay Motors UK?

A Vehicle Status Report is only available where the seller provided the Vehicle Registration Number when the vehicle was first listed for sale. If the registration number was not submitted by the seller we are unable to offer a Vehicle Status Report for that vehicle.

I am having problems accessing the prepaid checks in my 3 reports package

Make sure you are entering the same email address used to purchase your first Vehicle Status Check. If you are still having problems, contact us (the Vehicle Status Report customer service team) at vsrprepaid@hpi.co.uk. We are available to assist you Monday through Friday from 8:00am to 8:00pm, Saturday 8:00am to 5:00pm, Sunday 10.00 am to 5.00 pm GMT / BST. You will receive an email the same day acknowledging your enquiry, or the next day if you send your enquiry after 3.00 pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.

Who is providing this service?

HPI Ltd power this service on behalf of eBay. HPI Ltd's registered address is HPI Limited, Dolphin House, New Street, Salisbury SP1 2PH.